“I just wanted to write to say how fantastic the team were that you sent up.  The job went really smoothly and they were just a delight to have around.  Courteous, careful and can-do attitude.  In fact, it went far better than we could’ve anticipated. So I really wanted to do a shout out for both the boys.  Also I really wanted to say thank you for helping us through the whole lengthy protracted insurance process – including helping us get that obligatory second quote. It was always our preference to deal with you guys because you did the original floor so dazzlingly. We still receive compliments today and of course sing your praises.  You took what was a really stressful process and delivered an outstanding result and for that we thank you”